How Automated Patient Communication Increases Patient Show Rate for Physical Therapy

Reminding patients of appointments and communicating with them leads to a better patient experience and a decrease in no shows. Below are the various ways you can communicate with patients:

1-Appointment Confirmation

Once the patient books his/her appointment, it’s best to immediately send an email confirmation with the time, date, address, parking information and therapist name.

2- Appointment Reminders

It’s best practice to send appointment reminders via text and email 2 days before the appointment and day of appointment reminders. The best text to send includes a way for the patient to actively confirm that they will be coming. This will increase the predictability of the patients showing up to their appointments.

3-Unscheduled Patient Reminders

If a patient doesn’t book a follow up appointment and isn’t keeping up with their treatment plan, it’s great to automate texts to the patient to remind them to book another appointment. This can increase you patient retention and lead to better patient outcomes.

4-Text inquiries

Allowing patients to text your front office and ask questions is the best way these days for patients to get their questions answered. People don’t want to have to call in anymore, they want to text and get answers fast via text.

You can use the 2 way text message platform that One Body offers to communicate with patients. If you’d like more information, fill out the form below.