“We are a small, neighborhood pediatric occupational therapy in Portland, Oregon. We found that verifications were taking up a lot of time and were distracting us from other obligations. We waited on hold for hours (once we were cut off at 5pm after waiting on hold for over an hour and 15 minutes!) and knew that our time would be better spent helping our patients and handling other clinic needs. We heard about One Body through a colleague and chatted with Eva about what One Body offers. We were thrilled to pass the duty over to the team. It was a simple decision—yes, please take this frustrating, time consuming task off of our plate!

We were spending between 5-7 hours on verifications per week. Between waiting on hold with payers and trying to decipher the information available on portals, we decided it was best to outsource verifications to One Body. We found One Body to be an affordable, comprehensive and helpful service! The process is seamless. We love getting notifications that the report is in the client’s file on our portal. Like magic!

After signing up for One Body, we now spend less than 30 minutes per week verifying benefits. We spend that time reviewing the verification reports that One Body sends. They are easy to read and give us all the information we need to know about the patient’s responsibility. We also forward the VOB report to parents through our portal, so they know exactly what their benefits are so they can financially plan. There is nothing worse than receiving an unexpected medical bill. We have found that transparency of benefits has helped build a trusting relationship with the families we serve. The clarity of the reports have been extremely helpful to our clinic.

I would highly recommend One Body to both small and larger clinics. Regardless of your staffing challenges, it just makes sense to have employees handle other tasks rather than waiting on hold for extended periods of time. One Body is a great solution so you don’t have to do it yourself. If you have front office staff who currently handle verifications, they will appreciate One Body. One Body will free up staff to be able to focus more on patients and other clinic needs.”

-Mikki Kistler, MOT, OTR/L
Occupational Therapist